Sellers on Vinted, a popular online marketplace in the UK, are experiencing difficulties accessing funds held in their accounts. Mali Osmalek, who sought legal recourse to recover nearly £6,000, faced a lengthy verification process that led her to court after her account was restricted. Similarly, Azri Mukthar has been unable to withdraw almost £2,500 for over a year, citing repeated document rejections from Vinted.
Vinted claims that the majority of transactions proceed without issues, but the experiences of these sellers highlight potential flaws in the verification process. The situation raises concerns about the platform's customer support and the impact on users who rely on the service for income.