Andy Burnham has postponed significant reforms aimed at improving public services, including local government reorganization and changes to the water industry, pushing many initiatives into the 2030s. The focus on customer satisfaction is emphasized as a crucial measure of success, rather than mere compliance with regulations.
Experts argue that excessive regulation can hinder innovation and effectiveness in public services. They suggest that a shift towards prioritizing service quality over regulatory compliance could lead to better outcomes and rebuild public trust ahead of the next election in 2029.