The UK government has acknowledged that retired civil servants have faced significant delays in pension payments due to the outsourcing of their scheme to Capita. Some individuals have reportedly waited up to a year for payments, leading to financial distress and reliance on food banks.
The Cabinet Office is now considering bringing the pension scheme back in-house after Capita failed to meet service standards. The situation has affected thousands, including relatives of deceased claimants, highlighting issues with the administration of the scheme since its transition to Capita.
Watch for the government's next steps as they plan to insource the pension scheme, which could reshape how civil service pensions are managed. The impact on affected retirees and their families will be crucial, especially as delays continue to cause financial strain.