A customer has been waiting over ten months for a feed-in tariff payment exceeding £1,000 from ScottishPower after applying for the transfer of ownership of solar panels. Despite multiple communications confirming receipt of necessary information, the payment has not been processed. Previous reports indicate that ScottishPower has faced similar issues with ownership transfers, leading to significant delays in payments to other customers.
The company has acknowledged service shortfalls and cited administrative errors as reasons for the delays. Customers are advised that ownership transfers should typically take eight to ten weeks, with payments expected shortly thereafter, highlighting ongoing concerns about the efficiency of ScottishPower's processes.
Customers should monitor ScottishPower's response times closely, as ongoing delays may indicate systemic issues. Watch for updates on their process improvements and consider reaching out to customer service for clarity on individual cases, especially if payments are overdue.