Homeowners across the UK are reporting significant issues with new-build properties, leading to a tripling of complaints to the New Homes Ombudsman Service in just one year. Many residents have faced problems such as damp, mould, and structural defects, prompting some to vacate their homes for repairs.
The situation has drawn attention from MPs and housing authorities, with calls for a mandatory ombudsman to ensure better protection for all homeowners, particularly those in shared-ownership schemes who currently lack coverage under existing services.
As complaints surge, homeowners should monitor the government's progress on establishing a mandatory ombudsman, which could reshape accountability in the new-build sector. Watch for potential legislative changes that may enhance protections for shared-ownership residents.