Ella, a 23-year-old, was hired as a tour guide by Haggis Waggon Tours after a job fair, only to discover the company's head office was an empty property and many claims on its website were false. Other recruits, including Jennifer, faced similar experiences, leading to concerns about the legitimacy of the business and its operations.
Darryl Smith, the company's founder, has faced scrutiny as the business lacks a formal listing and has been linked to previous complaints about canceled tours. The Department of Work and Pensions is reviewing its engagement with employers following these incidents.