A customer reported a cracked windshield on their Hertz rental car, stating they did not hear any impact from a rock. The situation raises questions about liability and potential charges for damage. With a $2,000 deductible, the customer is concerned about the financial implications of the incident.
Customers should closely inspect rental vehicles before use and document any existing damage. Watch for Hertz's response to this incident, as it may influence their damage policy and customer service practices. Understanding insurance options can also mitigate unexpected costs.